The visible engagement on your social media channels represents your brand. We elevate your digital reputation and provide social media customer service by actively monitoring 100% of all comments and messages your different social media channels receive; 24 hours a day, 7 days a week.
Comprehensive and Transparent Customer Care Reporting
Responding to your social media audience while fully understanding their reasoning and sentiment behind their contact is crucial. We respond to 100% of all engageable social media community interactions such as comments, messages, wall posts, and mentions your brand receives. We categorize these by message type, sentiment, and channel to provide key learnings and develop community management strategies.
Message Type
Sentiment Meter
Engagements by Channel
Discover Our Community Management Process
Bright Age has experience managing our clients’ digital communities on social media platforms such as Yelp, Facebook, Instagram, Twitter, and more! While your brand is already perfect, we cultivate your voice and trademark style to enhance each of your online communities and increase overall customer satisfaction and loyalty.
We drive business growth and engagement by fostering meaningful and progressive interactions with each response to your community members. We enable your digital communities to be a welcoming space by setting high goals to moderate through listening and responding promptly and appropriately.
Customer Care Examples
Social Media Monitoring and Responding
We lead interaction and encourage engagement in each online community by representing your brand through humanizing online relationships.
Engagement thrives beyond typical business-related interactions. Therefore, we monitor, listen, and learn to enhance social engagement with a personable touch.
Our processes include targeted communications and exchanges. We prioritize growing communities by commenting on and ‘like/reacting’ to audience posts and comments where we are mentioned. Our guests know they’re not talking to a bot but a caring brand representative.
Your company isn’t dry, nor should your social media be. Our management schedule allows us to moderate your social channels throughout the day consistently. Ultimately, your brand will flourish by keeping open social media communication and an active online presence.
Social Media Customer Service
Words like ‘customers’ and ‘consumers’ are nice, but they lack the concept of perpetuity. Our customer service techniques and strategies unify your brand and increase conversion by fostering your communities into loyal brand advocates.
Our social media specialists are respectful, caring, and informative in their responses, and each unique reply is tailored to individual guests’ specific needs and requests. Responses always intend to drive action where it is needed while offering genuine interactions to connect and cultivate, not to address and move on. Your customers will leave interactions with us feeling valued, listened to, and assured.
The opportunity to take on customer service for your company also allows us to analyze the organic data we’re receiving and deliver sentiment insights to enhance your brand.
Social Media Moderation
From working with various clients across many industries, we understand each online community varies with immense diversity in consumers and their values. We refine the social engagement experience by assuming an active role in each interaction and community platform. Spam, profanity, and irrelevancy are unavoidable in digital communities but can be mitigated through strict monitoring and censorship. Our goal is to protect and elevate your community brand voice.
Our expertise filters all content with your brand guidelines to help develop and maintain your preferred brand image. Whether your brand maintains a family-friendly social media community or strives to reach edgier demographics, we’ll adjust our moderation objects to fit. We maintain expressive communication as your representative and achieve excellence through open contact with your company standards.
Social Media Crisis Management
We believe in averting crises, when possible, which is why we use social media management software to quickly and effectively see what’s happening within the digital community while tracking the overall sentiment regarding your brand. We reach consumers quickly to prevent and deescalate negative situations. Often, social media communities help spread awareness of proceedings happening at the moment. Whether an emergency has occurred, or an announcement has worried guests, we are ready to minimize concerns and maximize the peace.
Our public relations and crisis management expertise help us utilize speed, sensibility, and conflict resolution when handling a crisis online. We are equipped to handle unforeseen establishment crises and digital misfortunes.
Review Our Case Studies to See How We’ve Helped Our Clients
Galaxy Theatres Case Study
SuperCare Health Case Study
Parex USA Case Study
EMCORE Case Study
Discover Some of Our Community Management Clients
