Transform Your Customer Service With Social Media Management
Social media management is a necessity for every business in today’s economy. A Los Angeles social media marketing company can set up social media accounts, handle the branding or image of the company and interact with customers who follow the company on social media. However, social media is a place where customers can get customer service as quickly as possible.
Your business cannot always provide customer service through social media, but there are aspects of customer service that your business can provide through social media management.
Answering Questions
Answering simple questions is easy for your business when customers call you. However, customers get tired of waiting on hold to get one question answered. Also, your customers may have a hard time getting to the right person to answer their question. This frustrating carousel of customer service is enough to turn customers away. The social media management agency can field questions, get quick answers and provide those answers to customers.
Confirming Service
Customers who are looking for confirmation of service appointments or installation may prefer to get this confirmation through social media. Someone who is sitting at their computer at work can check their social media accounts for a reply from your company about their appointment or installation.
Discussing Problems
Getting someone on the phone is difficult when customers call your company. However, talking to someone on social media is simple. People are more and more used to working with people through social media. If you have a customer service agent talking to a customer over social media, frustrations and arguments can be minimized.
The same thing is true if your company maintains many different social media accounts to deal with customers. Your customer service associates can have a general social media account. Your supervisors can keep a different social media account, and each executive can have their own account. These accounts can be used to escalate issues that customers have while also giving customer a seamless transition from one manager to another.
A Los Angeles social media marketing agency can set up each of these accounts and provide access to each of your managers and executives. If you do not have to spend time setting up these accounts, each manager can be given the account to handle customer problems. It is also easier for you to view the interaction between customers and social media associates. The quality control of your customer service becomes far simpler after you invest in social media.
Contact Bright Age a Los Angeles social media marketing firm today to begin the process of setting up your social media accounts for customer service associates and managers. Easy-to-use social media accounts please your customers far more than waiting on hold.
