Social Media Customer Care
We work all hours of the day and night to ensure your online appearance and reputation remains active and protected.
As an agency that exposes our talents and marketing efforts to businesses that require vigorous and detailed attention to their online communities, we’ve shaped our responsibilities and commitments to ensure that our team is available around the clock for service and assistance. Our clients in the airline and entertainment industries have faced a variety of online crises that required immediate attention. Day or night, we are your one stop shop to timely notifications, investigations, resolutions, and follow-ups.
Our Social Media Customer Care Management Process
1. Listen
2. Engage
3. Support
4. Build Loyalty
Our experience in community and reputation management has helped us grow and cultivate unique communities within many different fields of business. We now take it to the next level by alleviating our clients of the extra weight of online assistance with our thorough Social Media Customer Care capabilities. Leave it to us to immediately notify the appropriate departments within your company, quickly learn and adapt to the habits and protocols within your brand, and act promptly and efficiently to handle any inquiries, complaints, or crises that may appear at any hour of the day or night.
24/7 Social Media Customer Care and Response
Brands risk their online communities and overall company reputation by lacking a commitment to immediate response and repair priorities. Our main priorities are to identify problems and develop and construct unique resolutions in a timely manner.
Trusting our agency to efficiently maintain and actively demonstrate your company’s tone and brand is where the true benefit lies. It is one of our most important values that we do not simply replicate drafted replies. Each individual complaint is unique and should be treated as such.
Our agency guarantees a fast and consistent identification and alert system, uniquely branded responses to any range of topics, pre-approved replies to ensure clients’ needs are met, and an internal team of customer service representatives committed to learning about your company and all the ins and outs that may assist in acting as active agents online to conduct Social Media Customer Care!
Social Media Customer Service and Crisis Management
Working with companies whose brands and consumers expand all over the world, it’s important to ensure that someone has an eye on the company social media accounts at all times and is amplifying Social Media Customer Service.
Inquiries, reviews, and complaints can be shared at any time and by forming a commitment to caring for every consumer at any time of day, your company will outshine the competitors and prevail among consumers.
Our agency has professional experience in Online Reputation Management for clients by handling customer complaints and concerns first hand and addressing their needs through a variety of methods. We have achieved higher customer retention rates through written apology letters, promotional offers, and online conversations. We are prepared to handle the online reputation for an array of businesses and have the ability to improve the first impression customers will have of your brand.
