In the 21st century, businesses have more of an opportunity to communicate directly with consumers online, raise brand awareness and improve brand loyalty. Discover the newest ways to elevate a brand’s image with customer service via social media, what customers think about speaking to companies online, and how to prepare for the evolving technologies associated with online customer service.
Learn How To:
- Engage with current and potential customers with more than text to build authentic relationships and grow brand equity
- Understand how to follow day-to-day conversations on various social media platforms and how to respond to customer comments appropriately
- Build a social media team that will handle customer service inquiries while improving brand communications
Read “How to Use Social Media to Elevate Your Brand’s Customer Service” and begin building your brand by maximizing the potential of customer service on social media.